Frequently Asked Questions
Where do you ship?
We ship across the European Union and internationally. Shipping costs are calculated automatically at checkout based on your location and order weight. EU orders over €100 ship free. See our Shipping Policy for full rates and delivery estimates.
How long will my order take?
Orders are processed within 1–2 business days. Delivery typically takes 3–7 business days within the EU, and 7–15 business days for the rest of the world, depending on destination and customs.
Can I track my order?
Yes — you'll get a shipping confirmation email with tracking information as soon as your order is dispatched.
What's your return policy?
As an EU consumer, you have the right to withdraw from your purchase within 14 days of receiving it, no reason needed. See our full Refund Policy for how to start a return.
Are my purchases covered if something arrives broken or faulty?
Yes, in two ways. First, if an item arrives damaged or faulty, we'll replace it or refund you at no cost to you — just contact us within 7 days of delivery. Second, as an EU consumer you're also covered by the standard EU legal guarantee, which protects you for up to 2 years against goods that are faulty or don't match their description.
What payment methods do you accept?
We accept major credit and debit cards, Shop Pay, Apple Pay, Google Pay, and PayPal.
Will I be charged customs or import fees?
If you're ordering from outside the EU, your country may charge import duties or customs fees on arrival. These aren't included in your order total and are outside our control — check with your local customs office if you're unsure.
How do I contact you?
Email us any time at hello@tekcruz.com, or use our Contact page. We aim to respond within 1–2 business days.