Shipping policy

Last updated: July 9, 2026

Processing Time

Orders are typically processed and handed to our shipping partners within 1–2 business days of being placed. During busy periods this may take slightly longer — we'll notify you by email if there's a significant delay.

Shipping Rates and Delivery Estimates

We ship to the European Union and internationally. Shipping costs are calculated automatically at checkout based on your delivery location and the total weight of your order:

European Union

  • Orders up to 500g: €4.90
  • Orders 500g–2kg: €7.90
  • Orders 2kg–5kg: €11.90
  • Free shipping on all EU orders over €100

Estimated delivery within the EU: 3–7 business days after dispatch.

Rest of World

  • Orders up to 500g: €9.90
  • Orders 500g–2kg: €14.90
  • Orders 2kg–5kg: €22.90

Estimated delivery outside the EU: 7–15 business days after dispatch, depending on destination and customs processing.

These delivery estimates are our best current estimate based on typical delivery times for our shipping routes. They are not guaranteed, and can be affected by customs, local carriers, weather, or public holidays.

Order Tracking

You'll receive a shipping confirmation email with tracking information as soon as your order is dispatched.

Multiple Items, Multiple Packages

Some of our products are sourced from different suppliers or warehouses. If you order more than one item, they may be shipped separately and arrive on different days — this is normal and doesn't mean part of your order is missing.

Customs, Duties, and Import Taxes

For orders shipped outside the European Union, you may be responsible for import duties, taxes, or customs clearance fees charged by your country upon arrival. These charges are outside our control and are not included in your order total or shipping cost. We recommend checking with your local customs office if you're unsure.

Incorrect Address

Please make sure your shipping address is complete and correct at checkout. We aren't able to reroute a package once it has shipped, and we can't be responsible for orders delayed or lost due to an incorrect address provided at checkout.

Questions

If your order hasn't arrived within the estimated delivery window, or if you have any shipping questions, email us at hello@tekcruz.com with your order number.